• FAQ: Why is the Current RAG Status for a learner is showing as 'None' on their Dashboard, despite having a recent review which included the RAG review section?
• FAQ: If Actual OTJ is not collected within the system, will these learners appear as “Insufficient Hours Planned” in the Caseload Dashboard?
• FAQ: I'm being navigated to an "Unsafe" webpage url when selecting a link from a Review, why is this?
• FAQ: Why is the "Requires Marking" card not visible to a particular administrator in the Learner Dashboard?
• FAQ: Why does the 'Requires Marking' drilldown in the Caseload Dashboard show a different value when clicked?
• FAQ: Is it possible to identify which learners are located within the blue circles displayed on the Assessor Overview tab of the Caseload Dashboard?
• FAQ: Why is the number of items showing in 'Requires Marking' on the Dashboard different from what is displayed when I click through?
• FAQ: What is the system logic for contacts that appear for a learner in the Messages section of their dashboard?
• FAQ: Why doesn't the Caseload Summary card on the Performance Dashboard include all learners with a status of 'Onboarding'?
• FAQ: What does Overall Progress bar in learner's dashboard signify?
• Performance Dashboard
• FAQ: There is a RAG status field on the new tutor console – where is the information gathered to populate this field?
• Learner dashboard - Overview
• QA Completed this Month drill-down
• Learners with outstanding QA feedback drilldown
• Performance Dashboard - Ready for QA drilldowns
• Performance Dashboard - Requires Attention drilldowns
• Performance Dashboard - Progress Overview drilldowns
• Performance Dashboard - Off the Job Hours drilldowns
• Performance Dashboard - Caseload Summary drilldowns
• Performance Dashboard - Caseload Lifecycle drilldowns
• Performance Dashboard - RAG Status drilldowns
• FAQ: What does the 'Signatures Required' card/drilldown under the 'Attention Required' card on the Performance Dashboard display?
• FAQ: Why does the Caseload Summary and Progress Review display results for Learners who are currently on a break?
• FAQ: How are the Progress bars on the Progress card measured?
• FAQ: In the Performance Dashboard, a learner is not due to complete any components, but is showing as behind target. Why is this?
• FAQ: What is the logic behind the Overall Progress bar within the Off-The-Job Hours Review section widget?
• FAQ: Why might the total number of learners on the Caseload Summary card not match the Off-The-Job Hours card?
• FAQ: Why do the Learning Progress Dashboards show different progress percentages in different areas of the Tutor Console?