Adding an administrator to one or more groups

In this article:

1. Overview
2. Adding a new user
3. Editing a user profile
4. What an administrator can see
5. Related articles

Overview

Aptem supports multiple group hierarchies. Follow these steps to add or edit an administrator user.

Adding a new user

1. Sign in to your administrator account and select the Users tile.
2. Select Create, choose Admin from the dropdown, and review the confirmation message.
3. The Add user page opens. Enter the user's details. Mandatory fields are first name, surname, and email address.
4. Under Groups, select the group or groups you want the administrator to have access to. Expand each group to see its child groups within the hierarchy and select all relevant groups.
5. Select one or more roles for the administrator.
6. Under Access to console and Classic, define the new administrator's access rights to Aptem Console and Aptem Classic.
   
7. Select Create. The account is created and an activation email is sent to the new administrator.

Editing a user profile

1. Select the Users tile.
2. Find the administrator you want to edit.
3. Select Edit.
4. Under Groups, select all the groups you want to assign the administrator to. Expand each group to see its child groups within the hierarchy.
5. Select Update.

What an administrator can see

An administrator only sees users in the groups assigned to their account. For example, if an administrator can't see some employer logins, the employers are in groups the administrator doesn't have access to. Add those groups to the administrator's account.

Group visibility only works downwards. An administrator assigned to a higher-level group, such as a root group, can see users and administrators in its child groups and subgroups. An administrator assigned only to a child group or subgroup can't see users or administrators assigned at a higher level.

For example:

• Administrator A is assigned to the root group "Cohort A".
• Administrator B is assigned only to "Cohort A - Group 1", a subgroup of "Cohort A".

Administrator B can't see Administrator A, because Administrator A's access is at the root group, above Administrator B's.

To let Administrator B see Administrator A, either:

• give Administrator B access to the root group, or
• assign Administrator A directly to the subgroup instead of the root group.

For more on how group access works, see Groups overview. For roles and permissions.

Related articles

• Groups overview
• Groups: Troubleshooting guide