Here are some common questions and scenarios you might encounter.
Learning Aim and ILR configuration issues
We have entered a Learning Aim reference number incorrectly at programme level. It has now been corrected, but this change is not feeding through to existing learners. How can we correct this?
Modifying the aim reference in the programme configuration will not update the qualification for existing learners. There are two options to correct this.
- Stop the learner's delivery programme and reapply them. This will update the qualification details in programme details and Reg and Certs.
- Create a sub-programme with the correct ILR aim in the ILR token,
Enrol Learners onto this sub-programme, marking incorrect qualification as deleted from the Programme Details screen.
Why am I unable to see some qualifications in the Registration & Certification section of a learner’s programme in Aptem?
The number shown below, “Z0001875”, is a generic reference number used on ILRs and is not used for one specific qualification. However, 60320230 is specific to one qualification so the details are shown.
LRS and PLR discrepancies
Why do some learners' qualifications appear on their PLR within the LRS but not on their PLR in Aptem?
Aptem retrieves all learner records from the LRS and applies a de-duplication process. However, it does not control the order in which records are returned by the LRS. This means that, on occasion, an older record may overwrite a more recent one, and only one record will be displayed in Aptem. As a result, if a qualification has been attempted twice, it will only appear once in Aptem.
Qualification status behaviour
What controls the Qualification Status in Registration & Certification?
If the qualification token is completed within a programme, it suggests this is a qualification that requires registration and therefore will default with a status of “Not registered.”
If the qualification token is not completed, but instead just has the criteria for that qualification in the learning plan and the ILR token is completed, it therefore does not require registration and so defaults to “Registration Not Required.”
Programme progression scenarios
A learner successfully completed a Level 3 course and progressed to Level 4. We have obtained their Level 3 certificate; but the course no longer appears in the certification/registration tab. Is there a method to include this?
If the registration was initially created in the previous programme, updating it to "certificate received" is possible.
However, if it hasn't been created in the previous programme, the options are to either create a qualification using the current programme template or manually input the information. If entered manually with the correct LARS value, this approach will be effective.