Overview

Aptem has implemented Multi-factor authentication (MFA) with an easy-to-use approach that offers you flexibility in adopting its use across your organisation and customers.

Firstly, we allow for you to configure your usage so that all internal users are required to provide a second factor of authentication. Secondly, you can configure for external users to use MFA by adopting two different approaches.

The options are to either require all external users to use MFA or be able to set this for all external users linked to a specific employer record.

Note: If your organisation wishes to take advantage of the MFA functionality, you will need to contact our support team, or your implementation consultant, and request this functionality be enabled on your tenant.

Configuring MFA 

Once MFA has been enabled for your organisation, you will then be able to configure the feature. For detailed instructions, see: Configuring MFA on a tenant.

Once configured, the users to whom this feature has been applied will need to register their MFA credentials and will then be asked to use MFA on each subsequent log-in thereafter.

Registering to use MFA and subsequent sign-in (authentication) procedures

Users using the classic interface can find guidance here: Registering and Authenticating using Multi-factor authentication - Aptem classic.

Users using Aptem console (Learner / Employer / Employ console) can find guidance here: Registering and Authenticating using Multi-factor authentication - Aptem console.

Managing accounts

If you need to reset a user's Multi-Factor Authentication status, see: Reset Multi-Factor Authentication for a user.