Overview
Once Multi-factor authentication (MFA) has been enabled at a global or organisational level, users will be required to register their device for MFA on their next log-in.
Note that while other authenticator apps are also supported, this article describes how a user can authenticate their identity using the Microsoft Authenticator app and the Google Authenticator app.
Registration
1. Users will sign into their Aptem account as usual using their username and password.
2. Users will be asked to set up two factor authentication. This step needs to be done only once per device.
While other authenticator apps are also supported, this article describes two ways in which a user can authenticate their identity — using the Microsoft Authenticator app or the Google Authenticator app. Links to download these are given below.
3. After downloading the app, users can link their app to their Aptem login by scanning the QR code shown on screen. If users are unable to scan the QR code, they can use the option to enter the "text code" generated by the app. The following screenshots show the process for the Microsoft app.
4. Once the connection to the Aptem account is made, the Authenticator app will display a 6-digit code as shown below. The code changes every 30 seconds, to ensure security.
5. Users should enter the 6 digit code currently displayed on their app into Aptem as shown
6. Click Verify to complete the registration.
Authentication
1. Users will sign into their Aptem account as usual using their username and password.
2. After they log in, users will then be asked to verify their identity.
3. This can be done in two different ways:
- Approve a request on my Microsoft Authenticator app:
If users use this method, a log-in confirmation request will be sent to the user's Authenticator app. They will have to approve this request in order to log-in to Aptem
- Use a verification code from my mobile app
If users use this method, a 6 digit code will be sent to the user's Authenticator app. Users must enter the code from their authenticator app and click Verify to process the request.
4. If the code is accepted and the identity of the user has been confirmed, the user will be logged-in.