Overview
In October 2024 we are making changes to the Help Centre to improve user experience. This guide documents the information you will need to effectively use and navigate the new structure and categories we will be implementing.
Key Changes
The main updates you'll notice in the new Help Centre involve changes to the categories and the homepage layout.
- Homepage Layout: The homepage has been redesigned for easier navigation, featuring a more intuitive layout and prominent access to key resources.
- New Categories: The Help Centre is now organised into three main sections—Knowledge Base, Getting Started, and Announcements.
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Updated Design and Branding: The look and feel of the Help Centre have been modernised to match Aptem's branding, offering a seamless transition between the Aptem website and the Help Centre.
While the home page structure and design have been updated, familiar features like search functionality remain unchanged for ease of use. Further changes will be made in upcoming months which are noted in the 'Coming Soon' section of this article.
Help Centre Section Navigation
The new Help Centre is organised into three main sections, making it easier to find the right content based on what you’re looking for:
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Knowledge Base
- This is your go-to resource for all product documentation. Whether you're looking for detailed guides, FAQs, or advanced tips, you'll find it all here.
- Browse by persona or use the search bar to find documentation related to specific features.
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Getting Started
- The 'Getting Started' section is the perfect place to begin if you are new to Aptem. It’s a one-stop shop tailored to help you kick off your journey, with dedicated resources depending on which features you're using.
- Whether you’re setting up for the first time or need a refresher, this section provides step-by-step instructions to get up and running smoothly.
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Announcements
- Stay updated with the latest news and product release notes in the 'Announcements' section.
- Check here regularly for important updates, including new features, webinars and industry-related articles such as the yearly funding rule updates.
Submit a Ticket
If you need personalised assistance or are unable to locate the information you need, you can easily contact our support team through the 'Submit a Support Ticket' section. This allows you to raise any questions or issues you’re facing directly with our support desk. You will need to log in to submit a ticket.
More information can be found in the following articles:
Promoted Articles
We regularly update the 'Promoted Articles' section to showcase content we think you’ll find useful. Whether it’s a seasonal topic, a major product update, or an industry trend, you’ll see relevant articles highlighted here. Keep an eye on this section as it changes based on the latest updates.
How to Use the Search Functionality
The search functionality remains the same, allowing you to quickly find articles using keywords. You can search for:
- Specific product features
- Troubleshooting tips or FAQ's
- How-to guides
Type your query into the search bar, and a list of relevant articles will appear. If you’re not sure where to start, this is often the quickest way to get answers as the results are returned from across the whole Help Centre.
Coming Soon
We are continuously gaining feedback from our customers to improve our product and its supporting resources. In the next phase of improvements to the help centre, we’ll be introducing the following changes:
- Articles within the 'Knowledge Base' will be re-structured to allow easier navigation to the desired information. The new structure will focus on user cases within product areas. The current structure is organised via persona (Learner, Tutor, Employer etc).
- Articles within 'Getting Started' will also be re-structured to ensure this category aligns with the 'Knowledge Base' allowing information to be found easily.
- A visual representation of individual articles to indicate which packaging tier each feature applies to. This will help ensure you’re viewing the most relevant information for your specific product version.
These changes will be implemented to make your experience more intuitive and will be automatically applied therefore no action is required to benefit from these improvements.