Tutors, Administrators and Work Coaches must use their work email address (which must include their organisation’s email domain) to sign in to the Aptem Help Centre to be able to raise, update and review their support tickets.

Please note: Organisations who have purchased the Aptem Essentials, Pro or Enterprise license as per Aptems packaging, individuals must have an allocated 'Superuser Support Seat' in order to submit a ticket. 

In order to access existing support tickets or to submit a new support ticket request, an individual must first of all sign in to the Aptem Help Centre:

1. On the Help Centre home page, click Sign in at the top of the page.
   
   

2. A pop-up window will display, requesting you to input your email address and Aptem Help Centre password.
   
   
   
   
3. If this is your first time signing in to the Aptem Help Centre, you should select the New to Aptem? Sign up option, which will then take you to a new pop-up window where you can sign up by providing your name and email address. Once these fields are completed (and you have confirmed you are not a robot), select Sign up and you will receive a ‘Welcome to Aptem’ email with a link for you to click on to create a password and sign in. Click the link in the email, create your password and sign in to the Aptem Help Centre.