Edit contact information

Overview

Tutors and Administrators with the "Edit Learner Details" role can edit a learner's personal details and update learner information using the Console User Interface.

In cases where the ILR has been 'QA verified', you will need to also have the "ILR QA" role to update the ILR with the revised learner details.

Edit Contact Information

To edit the learner's details, navigate to the Learner Profile screen and select the Learner Details tab.

Navigate to the Contact Information section or the Street address section, as required.

Editable fields will be displayed. Enter the revised details, and click Save.

You will see a confirmation message on the bottom left: "Contact Information updated". The revised details will be displayed on the profile.

Without the "Edit Learner Details" role

Tutors and Administrators who do not have the "Edit Learner Details" role, but have process automation Trackers enabled on their tenant cannot directly edit the learner details, but can request a change.

On the Contact Information section, and click theicon on the top right.

Editable fields will be displayed. Enter the revised details and click Request Change.

A confirmation message will be displayed. Click Submit Changes.

You will see a confirmation message on the bottom left. The relevant section is updated with a Pending Changes message.

Notes about editing fields that impact the ILR

1. If you have the "Edit Learner Details" role and the "ILR QA" role, and the learner's ILR is not completed/QA verified, you can edit the fields.
2. If you have the "Edit Learner Details" role, but do not have the "ILR QA" role, and the learner's ILR is not completed/QA verified, you can edit the fields.
3. If you have the "Edit Learner Details" role and the "ILR QA" role, and the learner's ILR is completed/QA verified, you can edit the fields. While editing fields which impact the ILR, you will see a warning icon, and on hover, you will see a message indicating that a change to the field will impact the ILR. This is applicable for the following fields: Email, Mobile, Postcode, Address1, Address2, Town/City, County, Country.
   
4. If you have the "Edit Learner Details" role but do not have the "ILR QA" role, and the learner's ILR is completed/QA verified, the fields will not be editable, and you will see a lock icon for the following fields: Email, Mobile, Postcode, Address 1, Address 2, Town/City, County, Country.
   
5. If you do not have "Edit Learner Details" role, the edit icon will not be displayed, even if you have the ILR QA role.