Overview
When AVA flags a potential concern, it appears in the concern management area. Users with the Concern management permission can view each flagged item, record a review decision, and export flagged data.
History
Navigate to Concern management.
The list of flagged items opens. For each item, you can see:
the reference number
the date and time the item was raised
the status
the outcome
the reviewed on date
the reviewed by date
You can sort by any column except the reviewed on date.
Each flagged item has a unique reference number in the format CM00000. Reference numbers are never reused, even after an item is deleted.
View a flagged message in context
Select an item in the list or select view in Items to review
The flagged message opens with additional information:
reference number
date and time of raising
dase owner
time until deletion
the message
a review outcome selection
Record a review decision
New items show as Not reviewed until someone records a decision.
Open the flagged item.
Select Action required or No action required.
The decision is saved and shown in the list.
You can change or clear a decision at any time. Every change is recorded in the history log.
When you sort by review decision, items show in this order: Not reviewed, then Action required, then No action required.
A review decision records your assessment of the concern. Any follow-up should be managed through your organisation's own safeguarding procedures.
Export flagged data
To export, you need both the Concern management permission and the Data export permission.
In the concern management area, select Export [label to confirm].
The flagged data downloads as a CSV file.
Flagged items are deleted automatically 90 days after they are raised. Export any data you need to keep before then.