Sub-processors list updated: 5 August 2024
To support Aptem in delivering its services, we engage third party service providers to provide specific functions or features. When we work with these service providers in our capacity as a data processor, the third-party service provider is classified as a sub-processor.
This page identifies all the sub-processors we use that are authorised to process customer data for Aptem’s services, and what services they provide to us.
Updates
As our business grows and evolves, the sub-processors we engage may also change. We will post any changes on this page. To subscribe to notifications of updates to this list, please click the Follow button above.
Infrastructure and hosting
Entity name | Sub-processing activity | Entity location |
Bytes | Microsoft Azure on-demand cloud computing | UK |
Functionality
Entity name | Sub-processing activity | Entity location |
Burning Glass / Lightcast.io | CV parsing - exclusively used when an individual uploads a pre-existing CV in CV Builder | US – data is encrypted in transit and no data is stored, even temporarily; processing occurs via a request/response API which processes requests synchronously |
Cronofy | Calendar integration management between Aptem and users’ calendar systems | UK |
Mailgun Technologies, Inc. | Email service provider | EU |
Skilltech Solutions | EPAPro integration management | UK |
Twilio | Enables SMS to be sent from Aptem | EU |
Support
Entity name | Sub-processing activity | Entity location |
Factotum | Platform support call handling service | UK |
Microsoft 365 | Email, video conferencing, documentation | EU |
Zendesk | Ticket management system | EU |
Other tools used internally in Aptem
Entity name | Sub-processing activity | Entity location |
Atlassian | Ticket management system, documentation platform and status page | UK |
DocuSign | Used for Aptem commercial contract e-signatures | EU |
Planhat | Customer Success management platform | EU |
Salesforce | CRM, project management software | UK and Ireland |
Slack | Text, voice and video communication software | UK |
Other sub-processors used by Aptem
A team of approximately 30 individually contracted individuals, which varies from time to time, based in and around the Kyiv area in Ukraine.