Aptem Sub-Processors

Sub-processors list updated: 5 August 2024

To support Aptem in delivering its services, we engage third party service providers to provide specific functions or features. When we work with these service providers in our capacity as a data processor, the third-party service provider is classified as a sub-processor.

This page identifies all the sub-processors we use that are authorised to process customer data for Aptem’s services, and what services they provide to us.

 

Updates

As our business grows and evolves, the sub-processors we engage may also change. We will post any changes on this page. To subscribe to notifications of updates to this list, please click the Follow button above.

 

Infrastructure and hosting

 

Entity name Sub-processing activity Entity location
Bytes Microsoft Azure on-demand cloud computing UK

 

Functionality

                                                          

Entity name Sub-processing activity Entity location
Burning Glass / Lightcast.io CV parsing - exclusively used when an individual uploads a pre-existing CV in CV Builder US – data is encrypted in transit and no data is stored, even temporarily; processing occurs via a request/response API which processes requests synchronously
Cronofy Calendar integration management between Aptem and users’ calendar systems UK
Mailgun Technologies, Inc. Email service provider EU
Skilltech Solutions EPAPro integration management UK
Twilio Enables SMS to be sent from Aptem EU

 

Support

 

Entity name Sub-processing activity Entity location
Factotum Platform support call handling service UK
Microsoft 365 Email, video conferencing, documentation EU
Zendesk Ticket management system EU

 

Other tools used internally in Aptem

 

Entity name Sub-processing activity Entity location
Atlassian Ticket management system, documentation platform and status page UK
DocuSign Used for Aptem commercial contract e-signatures EU
Planhat Customer Success management platform EU
Salesforce CRM, project management software UK and Ireland
Slack Text, voice and video communication software UK

 

Other sub-processors used by Aptem

A team of approximately 30 individually contracted individuals, which varies from time to time, based in and around the Kyiv area in Ukraine. 

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