Sub-processors list updated: 26 June 2025
To support Aptem in delivering its services, we engage third party service providers to provide specific functions or features. When we work with these service providers in our capacity as a data processor, the third-party service provider is classified as a sub-processor.
This page identifies all the sub-processors we use that are authorised to process customer data for Aptem’s services, and what services they provide to us.
Updates
As our business grows and evolves, the sub-processors we engage may also change. We will post any changes on this page. To subscribe to notifications of updates to this list, please click the Follow button above.
Infrastructure and hosting
| Entity name | Sub-processing activity | Entity location |
| Bytes | Microsoft Azure and Azure DevOps on-demand cloud computing | UK |
|
Microsoft Azure and Azure DevOps |
On-demand cloud computing |
UK |
|
Egress |
Cloud email security provider |
UK – backed up in EU |
Functionality
| Entity name | Sub-processing activity | Entity location |
| Burning Glass / Lightcast.io | CV parsing - exclusively used when an individual uploads a pre-existing CV in CV Builder | US – data is encrypted in transit and no data is stored, even temporarily; processing occurs via a request/response API which processes requests synchronously |
| Cronofy | Calendar integration management between Aptem and users’ calendar systems | UK |
| Mailgun Technologies, Inc. | Email service provider | EU |
| Skilltech Solutions | EPAPro integration management | UK |
| Twilio | Enables SMS to be sent from Aptem | EU |
| OpenAI | Enabling interpretation of natural language input and generate relevant feedback content. | US – data is encrypted at rest |
|
Auth0 by Okta |
Authentication for Aptem Assess Standalone |
UK |
|
Graide |
AI-powered tool designed to enhance the efficiency of marking, feedback, and grading learner assignments |
UK |
|
Pendo |
Behavioural analytics platform |
EU |
|
Cognassist |
Digital assessments for identifying support needs for learners |
UK |
|
EFSA |
Provides access to the UK Government Learner Records System |
UK |
|
Century Tech |
Digital assessments for identifying support needs for learners |
UK and Ireland |
Support
| Entity name | Sub-processing activity | Entity location |
| Factotum | Platform support call handling service | UK |
| Microsoft 365 | Email, video conferencing, documentation | EU |
| Zendesk, including Fin, Lovely views, and Exalate | Ticket management system | EU |
Other tools used internally in Aptem
| Entity name | Sub-processing activity | Entity location |
| Atlassian | Ticket management system, documentation platform and status page | UK |
| DocuSign | Used for Aptem commercial contract e-signatures | EU |
|
FourFour |
Note taker for customer calls |
EU |
| Planhat | Customer Success management platform | EU |
| Salesforce, backed up via Spanning | CRM, project management software | UK and Ireland |
| Slack | Text, voice and video communication software | UK |
| Pinpoint | Applicant tracking software for in-house talent acquisition |
UK – data; |
|
Xero |
Invoice processing |
US |
|
Swapcard |
App for Aptem events, for on the day session planning and agenda overview |
Ireland |
Other sub-processors used by Aptem
A team of approximately 30 individually contracted individuals, which varies from time to time, based in and around the Kyiv area in Ukraine.