If you aren't sure which package you're on, please check with your Customer Success Manager.
See Aptem Apprentice Pricing for information about the packages.
We recommend adding a step to your learners onboarding to guide them to use the Aptem virtual assistant (AVA).
Here's how to add this step to the onboarding wizard of a programme:
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Access the programme builder - Navigate to the Programmes tile and edit the programme you wish to modify.
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Open the onboarding wizard token - from the programme builder screen, click the onboarding wizard token option.
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Add a text step – navigate to the bottom of the Steps tab and click "Add Text Step" to provide information to learners.
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Name the text step – you can use the suggested name “Introduction to AVA”. Then, click Apply.
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Go to the step config option – Select your new step and then select the HTML option shown below.
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Copy and paste the HTML text below into your new step.
<table style="width:1005.08px;"><colgroup><col style="width:57px;" /><col style="width:544px;" /></colgroup><tbody><tr><td style="width:86.075px;"><img src="https://www.aptem.co.uk/wp-content/uploads/2025/08/Virtual-assistant-icon-2.png" alt="" style="display:block;margin-left:auto;margin-right:auto;" width="50" /></td> <td style="width:917.689px;"><strong><span style="font-size:14.0pt;line-height:107%;">Meet your virtual assistant</span></strong><span style="font-size:14.0pt;line-height:107%;"> </span> </td> </tr> </tbody></table> <p><strong>Meet your learning assistant, your 24/7 companion built into your Aptem account</strong></p> <p>Whether you’re unsure what to do next, need help understanding your apprenticeship tasks, or want to stay on top of your progress, the virtual assistant is here to help – anytime, anywhere.</p> <p>With the virtual assistant, you can:</p> <ul style="margin-top:0cm;" type="disc"> <li data-list="0" data-level="1" style="tab-stops:list 36.0pt;">Get support instantly, whenever you need it</li> <li data-list="0" data-level="1" style="tab-stops:list 36.0pt;">Find clear guidance to complete your apprenticeship tasks</li> <li data-list="0" data-level="1" style="tab-stops:list 36.0pt;">Stay motivated with helpful prompts and tips</li> <li data-list="0" data-level="1" style="tab-stops:list 36.0pt;">Feel confident you're making progress every step of the way</li> </ul> <p><span style="font-family:'Segoe UI Emoji',sans-serif;">🎥</span> Watch the short video below to find out more</p> <h2 id="h_01K1JD08E8FYCGBG656WP74N9G" style="font-size:24px;font-family:Granary, sans-serif;font-weight:400;margin:0px 0px 19.2px;color:#ffffff;"><iframe src="https://share.synthesia.io/embeds/videos/75734372-4816-4ee0-8623-aef7e23cf0bd" frameborder="0" allowfullscreen="" allow="encrypted-media" style="box-sizing:border-box;width:790px;aspect-ratio:16 / 9;"></iframe></h2> <table style="width:1000px;"><colgroup><col style="width:300px; height:auto;" /><col style="width:700px;" /></colgroup><tbody><tr> <td style="width:300px;"><img style="width:300px"; src="https://www.aptem.co.uk/wp-content/uploads/2025/08/Virtual-assistant-screenshot-for-onboarding.jpg" alt="" style="float:left;" /></td> <td style="width:700px;"><p>Don’t go it alone – your virtual assistant is ready when you are. Just click on the virtual assisant logo in the top right hand corner on your navigation to get started.</p> </td> </tr> -
Reorder the step – use the arrows to reorder the step in your onboarding wizard.
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Finally, click Confirm to save your changes to the onboarding wizard and click Confirm again to save your changes at Programme level.
Tip: Consider placing the AVA step towards the end of the onboarding steps to encourage your learners to check it out as soon as they start their programme.