Note that deletion of admin and employer accounts Is not standard practice. Admin and employer accounts play a critical role in the platform. These users are often assigned to key responsibilities such as:
- Case Owners
- Component Owners
- Managers
- Assessors
If such accounts are deleted, all learner assessments and progress tracking linked to that user are also removed, which could:
- Affect learning plan progress.
- Compromise assessment records.
- Disrupt audit trails and accountability.
To preserve the integrity of learner data and system records, we do not recommend deleting these accounts.
GDPR considerations
Under GDPR, data must be retained if it is required for legitimate business purposes — such as learning progress, compliance records, and audit history.
Instead of deletion, the preferred GDPR-aligned approach is to:
- Deactivate the account.
- Anonymise personal data where appropriate, without compromising linked learner data.
- Retain historical data necessary for learning records and regulatory purposes.
If you need help managing or updating an account, please contact our support team — we're here to advise on the best course of action.