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Watch the video
Prefer watching? Here’s a short video showing how a learner uses Aptem virtual assistant (AVA) and how as an admin, you can view the interactions of a learner.
Overview
This page showcases the functionality that allows tutors to see how individual learners are interacting with AVA.
Tutors' view of learner interactions
Tutors can access a read-only view of their learners' conversations with AVA.
This can be found in the learner’s 'Learner Profile' on a new tab called ‘AVA History’. This will show when the learner is on a programme with a live assistant.
This can be used to aid the tutor in identifying recent conversations and themes of questions the learner needs support with. A timestamp is also included on each message to show the frequency of interactions.
This will allow tutors to review the conversation and pick out areas they should reinforce with their learners during their contact time.
If the learner is yet to interact with AVA, the following screen is displayed to the tutor.