Overview

This feature/article is applicable to the DWP Restart programme only.

As a Work Coach, you can view and manage markers for a participant, to indicate that a participant has a specific support requirement — that there is a potential risk when engaging with the participant, or a potential need whilst they are being supported on programme.

Note that work coaches can enable/disable markers for particular participants only after an administrator enables the markers functionality and adds markers using the tenant settings.

Enable marker on a participant's profile

To add a marker:

1. Use the left-hand navigation panel and navigate to the participant grid.
   
2. Click on the participant's name in the participant grid.
3. Then in the top participant navigation panel click on the participant’s name. This brings up the participant profile screen.
   
4. On the participant profile screen, click Personal Details.
   
5. In the Markers panel, click the pencil icon to edit.
   
6. If the administrator has added some markers for your tenant, you will see these listed here. Activate the markers required for the participant and click Save.
   
7. If any description was entered while adding the marker via the Settings screen, this will appear as a tool-tip against the marker.
   
8. To disable a marker, toggle the marker to an inactive state and click Save.
   

Please note that markers are only visible to administrators and work coaches, and not to the participants of a programme.