What method does Aptem use to transfer data to/from third party APIs?
We connect to the third party API's webhooks using HTTPS, which is a standard secure way to communicate.
I'm receiving an "401 Unauthorized Error" response from live Aptem APIs. Why?
Please check the subscription status of the account you are using. If the account isn't a "Full User" this will cause the 401 error.
- Go to the User tile in Classic.
- Change the subscription status to "expired" and "cancelled" and then Search.
If you see the account you're using, get in touch with Support to get it back up and running. You can do this by emailing support@aptem.co.uk or using our Help Centre to raise a ticket at https://support.aptem.co.uk/hc/en-gb
An API call has unexpectedly updated learner information, why is this?
This problem is usually caused due to the programme dates being transmitted in an incorrect format.
Our API methods specifically require dates with just the date section, excluding any time information. Both the programme start and end dates should only include the date.
For instance, it should follow this format: "2023-10-13" rather than "2023-10-13T00:00:00"."
To resolve this matter, we would suggest running a new API call with these dates in the accepted format.
If a user tries to access Aptem via an API call while the system is down for maintenance, how does the system respond?
If a user tries to access the system via an API call (either via OData requests or Aptem public API calls) while the system is down for maintenance, then the server will respond with an "HTTP Error 503. The service is unavailable."