This guide covers problems you may see with Functional Skills aims, sub-programmes and assessments.
Aims and sub-programmes
Why isn't a qualification showing in the "Qualification name" dropdown when I add assessment details?
Likely cause: Exclude from the batch is selected on the qualification's aims in the learner's ILR. This stops the qualification pulling through.
What to do: clear Exclude from the batch on the aims, then add the assessment details again. See Add a new assessment outcome for a Functional Skills qualification.
Why does a learner have duplicate Functional Skills learning aims?
Likely cause: the learner has two Functional Skills aims in their ILR. This happens when they're added to a sub-programme whose ILR template has one aim, and the Qualification component in their learning plan has a different Functional Skills aim.
What to do: it depends on what has happened in the ILR. You could take the following approach:
- If the aim has been claimed: withdraw the aim you don't want to claim, and start to repay the funding claimed for it to date.
- If the aim hasn't been claimed: delete it.
- If the sub-programme has the wrong aim: delete the sub-programme. This removes its components from the learning plan. If you also delete the aim from the ILR, return it as withdrawn first.
- If the ILR has the wrong aim: the learning plan is correct. Withdraw the aim you don't need.
Check with the DfE that your approach is compliant.
Why do I get an error when I add a Functional Skills sub-programme?
Likely cause: reviews are configured on the sub-programme, but its Review token is disabled in Programme Builder.
What to do: enable the Review token on the sub-programme. If the token is enabled and you still get the error, contact Aptem Support.
Assessments
Why haven't Century initial assessment links been generated for a learner?
Likely cause: the Century integration is enabled and the assessments are configured on the learner's programme, but the learner's email address is already registered in Century with a different training provider.
What to do:
- Contact Century to check whether the email address is in use, and ask for it to be released.
- If Century confirms the email address isn't registered elsewhere, contact Aptem Support.