If you aren't sure which package you're on, please check with your Customer Success Manager.
See Aptem Apprentice Pricing for information about the packages.
Overview
The Aptem virtual assistant (AVA) is an AI tool designed to support learners during their apprenticeship journey. It offers real-time support and guidance to learners by answering questions and providing guidance related to their apprenticeship standards and tasks.
AVA is designed to enhance the learning experience by:
- Providing on-demand support.
- Offering situational guidance.
- Improving understanding of apprenticeship standards.
- Increasing efficiency by reducing time spent searching for information or waiting for feedback.
This ensures learners have access to the help they need at any time, enhancing their ability to understand and apply apprenticeship standards in real-world scenarios.
How it works
- Immediate assistance: Provides instant answers to frequently asked questions about the apprenticeship standard and English and maths, helping learners understand their coursework and apply knowledge in workplace situations.
- Programme-aware answers: Learners can ask AVA directly about their own learning plan, upcoming reviews, and review actions, drawing on their live programme data rather than general guidance alone.
- Situational guidance: Offers tailored advice to learners facing specific challenges during tasks or learning activities, helping them overcome obstacles efficiently.
- Knowledge enhancement: Delivers clear explanations to help learners better understand the knowledge, skills and behaviours (KSBs) required.
- Read aloud: AVA can read its responses aloud, with controls to pause, resume and skip through the audio. This feature is currently in early access.
- User interaction: A more visible prompt invites learners to start a conversation, and they interact with the assistant through our system, receiving instant responses to their queries and reducing the need to wait for tutor availability.
- Continuous improvement: Feedback from users is used to iterate and improve the assistant, ensuring it meets the evolving needs of learners.
Value to customers
For learners
- 24/7 availability: Learners can access support anytime which helps prevent delays in their progress.
- Enhanced learning experience: Immediate support and clear explanations improve learners’ understanding and application of KSBs.
- Empowerment: Enables learners to take ownership of their learning and overcome challenges independently.
For tutors
- Efficiency: Reduces the need for tutors to handle routine queries, allowing them to focus on personalised, high-value interactions with learners.
- Time management: Tutors can allocate their time more effectively, enhancing the quality of their support.