FAQ
Frequently asked questions
- Why is a learner’s signature different on the ILR user page from their Learner Profile?
- Why is evidence not generating when digital learning components are completed?
- Why is evidence that has already been Assessed 'disappearing'?
- Why is it that a Learning Plan Activity has had Evidence submitted to it, but the Activity is still showing as not started?
- Why is it that when Quality Assuring work, the template is applying Feedback to the Learner, not Feedback to the Tutor?
- Why is mapped and accepted evidence not populating the progress for learners, even when the component is set to “require evidence”?
- Why is my Assignment (task) component still showing as 'not started', when evidence has been uploaded and marked?
- Why is my learner being asked to sign a document when they have completed their onboarding?
- Why is the 'drag and drop' function not working in the courses tile?
- Why is the component showing as "Not Started", but evidence has been referred?
- Why is the criteria for a certain section of a standard or qualification not showing as 100% complete despite there being uploaded evidence on a Learning Plan component which is mapped to this criteria?
- Why is the delivery postcode not showing correctly for some learners on my ILR batch?
- Why is the EDRS number not pulling through to the ILR from the Organisation Profile?
- Why is the End Point Assessment Gateway Review not showing in Commitment Statement?
- Why is the learners list visible in Classic but not visible in Console?
- Why is the Learning Plan showing as up to date, when it is still in progress?
- Why is the status of an ILR record showing as Pending on the ILR Tile?
- Why is the tutor unable to mark a Scheduled Online Event learning component as complete?
- Why is the UKPRN not pulling through to ILR data?
- Why isn't a qualification showing on the Awarding body qualifications tile?
- Why isn’t data prepopulating into the Learner’s Commitment Statement?
- Why isn’t ILR information pulling through to the Learner’s profile?
- Within the review component, what is the difference between the 'Complete by’ and the 'Due date' fields?
- I’ve created a Zoom Meeting/Review, why isn’t the Join Zoom option available?