FAQ
Frequently asked questions
- FAQ: Answers are going missing when we transfer apprentices from the eligibility programme to the delivery programme. Why?
- FAQ: Are we able to turn off the automatic generation of a learner reference number and replace it with our own?
- FAQ: At what point is a learner registered with NCFE (formerly Skills Forward)?
- FAQ: Can we get a record for a Part Completion Apprenticeship?
- FAQ: How can I add a Skills Radar (Competency) for a standard to an Onboarding programme?
- FAQ: How can I add tasks to all learners’ programmes as a reminder without having to create a component ?
- FAQ: How can I find the learning aim reference number for a qualification?
- FAQ: How can I reopen a component that was completed in error?
- FAQ: How can I see what a Trainee assessor has marked on my Learner dashboard?
- FAQ: How do I amend a Learner's ULN?
- FAQ: How do I change the End Point Assessment Organisation for a Learner?
- FAQ: How do I create Competencies and add them to a Programme?
- FAQ: How do the calculations work in the Recognition of Prior Learning for the Maximum eligibility score?
- FAQ: How to fill in Learner information for Learners based outside of the UK?
- FAQ: I had customised my tile order in Classic but it has now reset, why did this happen?
- FAQ: I have tried to upload a new signature mandate but Aptem will not save/retain the mandate.
- FAQ: If we create an onboarding programme with just the Initial Assessment step and then move the learner to the delivery programme, will the IA results still be visible in their profile?
- FAQ: If we do not have an API to a functional skills platform, can we still collect functional skills exemption evidence via the Functional Skills step in onboarding?
- FAQ: If you delete a competency, would it be removed from learners that have already completed it?
- FAQ: In the Outstanding assessment tile in Classic on Aptem, why do a number of learners have nothing showing in the "earliest submitted" column?
- FAQ: In Users Generic Reports, where is the functional skills data taken from?
- FAQ: Is it possible to edit the creation date of evidence after it has been submitted?
- FAQ: Is there any reason I should not use a Numeric format for a custom field used for storing a phone number?
- FAQ: Under what circumstances can a programme be Deleted/Archived?
- FAQ: We have had a rebrand of our logo, please can you advise how we go about replacing the current logo?
- FAQ: What actions are required when a standard is updated?
- FAQ: What do the Practical Period, Planned End Date and Apprenticeship End Date show?
- FAQ: What is the difference between archiving and deleting documents from the Onboarding Wizard in the programme build?
- FAQ: What should appear in the Skills Radar Report folder in the learners document section?
- FAQ: When a learner enters into EPA and their programme status changes to 'Entered EPA', can they still submit work?