Frequently asked questions

• Qualification delivery postcode is being pulled through from the Organisation, not the ILR template. Is this correct?
• A Learner has completed a Digital Learning Component, but the asset report has not been generated, why?
• A learner has uploaded a document in error and wants it deleted. How can this be done?
• A Learner is showing to have been enrolled onto multiple programmes in the OData feed, although on the User profile, I can only see one additional programme. Where are these other programmes being pulled from?
• A learner on a programme has a blank ILR. Why?
• A recording of the Zoom session has not been uploaded to the Workshop Component; why is this?
• An Assignment Task has evidence accepted, and the module has been set to tutor decides. But the “Complete” button is not available for the learner. Why is this?
• An error message appears when trying to start a review, why is this?
• Answers are going missing when we transfer apprentices from the eligibility programme to the delivery programme. Why?
• Are Minimum OTJ Hours based on Planned End Date or Actual End date? What happens if the Actual End date is entered afterwards, and differs from the original Planned End date?
• As an Admin, when attempting to edit and save changes made to the Extended ILR, the page will scroll up, why is this?
• Can I delete Compliance Documents from a learner's profile?
• Can I report on the Learner Reference Number(LRN) using OData?
• Can the commitment statement, ILR, and employer agreement be deleted from the compliance documents section?
• Can we add information that is not in the template to the compliance documents?
• Can we upload our version of a compliance document instead of the Aptem defined version?
• Can you amend the Review Type after creating a Review?
• Can you make amendments to questions from a previous onboarding?
• Can you set a 'Break in Learning' Process Automation for a date in the future?
• Does Aptem have a plagiarism checker?
• Does the Aptem Registration Email or the Password Reset Email expire after a period of time?
• ESFA announced changes to a compliance document - when can we have an updated version in Aptem?
• For Delivery Programmes, which day of the week should the 'complete by week' option end on?
• How can I copy text in Aptem without losing the formatting?
• How can I delete a user group?
• How can I find the learning aim reference number for a qualification?
• How can I set a specific IV to QA a specific Programme
• How do I amend a Learner's ULN?
• How do I change a Learner's Programme Status?
• How do I manually change a Learner's programme status back to 'Return to Learning'?