Frequently asked questions

• Qualification delivery postcode is being pulled through from the Organisation, not the ILR template. Is this correct?
• How can I copy text in Aptem without losing the formatting?
• How should I use the Group Structure in Aptem?
• I am unable to report on specific fields in the User Generic Report - Why?
• I have selected and applied the "Groups" option from "Subscription details" on the User Generic Report, however this is not displaying when a excel quick sheet is exported. Why?
• What actions are required when a standard is updated?
• What should I do if I receive an email from the Learning Records Service (LRS) regarding a certificate?
• Why aren’t the initial assessments from BKSB appearing on the learner’s Functional Skills component?
• Why has editing a custom question in one programme changed it in all other programmes ? How do I avoid this?  
• Why is the 'drag and drop' function not working in the courses tile?
• Why isn’t data prepopulating into the Learner’s Commitment Statement?
• Why isn’t ILR information pulling through to the Learner’s profile?
•  I’ve created a Zoom Meeting/Review, why isn’t the Join Zoom option available?