Frequently asked questions

• Qualification delivery postcode is being pulled through from the Organisation, not the ILR template. Is this correct?
• A Learner is showing to have been enrolled onto multiple programmes in the OData feed, although on the User profile, I can only see one additional programme. Where are these other programmes being pulled from?
• A learner on a programme has a blank ILR. Why?
• An error message appears when trying to start a review, why is this?
• Are Minimum OTJ Hours based on Planned End Date or Actual End date? What happens if the Actual End date is entered afterwards, and differs from the original Planned End date?
• As an Admin, when attempting to edit and save changes made to the Extended ILR, the page will scroll up, why is this?
• Can we add information that is not in the template to the compliance documents?
• Can we upload our version of a compliance document instead of the Aptem defined version?
• Can you set a 'Break in Learning' Process Automation for a date in the future?
• Does the Aptem Registration Email or the Password Reset Email expire after a period of time?
• ESFA announced changes to a compliance document - when can we have an updated version in Aptem?
• How can I copy text in Aptem without losing the formatting?
• How can I set a specific IV to QA a specific Programme
• How do I merge two Employer Organisations into one?
• How do I stop Placements/Workshop Sessions reoccurring for an individual Learner that has left the Programme?
• How should I use the Group Structure in Aptem?
• I am an administrator; why can I not see some Employer logins?
• I am no longer receiving emails advising me of unread messages in my Aptem Collaboration Centre, why is this?
• I am trying to allocate a tracker to a fellow Administrator. Why can I not see all of my colleague’s administrator accounts?
• I am unable to create an additional Aptem account using my email address, why is this?
• I am unable to edit a Review Component, why is this?
• I am unable to report on specific fields in the User Generic Report - Why?
• I have generated a Commitment Statement, but the Reviews are missing from the document, why is this?
• I have selected and applied the "Groups" option from "Subscription details" on the User Generic Report, however this is not displaying when a excel quick sheet is exported. Why?
• I have the same individual in the system as two separate learners. How can I merge their ILR records?
• I have tried to upload a new signature mandate but Aptem will not save/retain the mandate. 
• I have updated the Commitment Statement Template, but the information has not pulled through to the Learner’s documents. Why is this?
• I see duplicate evidence created for Digital learning and the component is not completing. Why?
• I want to change my learner's programme status to "On A Break" or ‘Withdrawn’ but these status are not available in the programme status dropdown. Why?
• In what order will the Learning Plan components in the Commitment Statement be in?