Frequently asked questions

• FAQ: A learner is alerted in Aptem that they need to sign something however they cannot see which document needs signing, why is this?
• FAQ: Answers are going missing when we transfer apprentices from the eligibility programme to the delivery programme. Why?
• FAQ: Are we able to turn off the automatic generation of a learner reference number and replace it with our own?
• FAQ: Can we get a record for a Part Completion Apprenticeship?
• FAQ: How can I add tasks to all learners’ programmes as a reminder without having to create a component ?
• FAQ: How can I find the learning aim reference number for a qualification?
• FAQ: How do I add Competencies to a Programme?
• FAQ: How do I amend a Learner's ULN?
• FAQ: How do I change the End Point Assessment Organisation for a Learner?
• FAQ: How do the calculations work in the Recognition of Prior Learning for the Maximum eligibility score?
• FAQ: How to fill in Learner information for Learners based outside of the UK?
• FAQ: I have tried to upload a new signature mandate but Aptem will not save/retain the mandate. 
• FAQ: If you delete a competency, would it be removed from learners that have already completed it?
• FAQ: In the Outstanding assessment tile in Classic on Aptem, why do a number of learners have nothing showing in the "earliest submitted" column?
• FAQ: Is there any reason I should not use a Numeric format for a custom field used for storing a phone number?
• FAQ: Under what circumstances can a programme be Deleted/Archived?
• FAQ: We have had a rebrand of our logo, please can you advise how we go about replacing the current logo?
• FAQ: What actions are required when a standard is updated?
• FAQ: What do the Practical Period, Planned End Date and Apprenticeship End Date show?
• FAQ: What should appear in the Skills Radar Report folder in the learners document section? 
• FAQ: Where do the Planned hours in the Programme 'Key Summary' originate from?
• FAQ: Why am I seeing eligibility message - 'The learner must not be employed for more than 16 hours per week at the start of the programme' on learner's profile?
• FAQ: Why are there no programmes displaying in the programmes tile?
• FAQ: Why do I get an error stating 'An error has occured, please contact administrator.' when saving an action plan?
• FAQ: Why do I see "unexpected result occurred" when trying to generate a PLR for a Learner?
• FAQ: Why has editing a custom question in one programme changed it in all other programmes ? How do I avoid this?  
• FAQ: Why is an activity visible only in the Case Owner’s calendar and not in the Learner’s calendar?
• FAQ: Why isn't a qualification showing on the Awarding body qualifications tile?
• FAQ: Will changing the training price on a programme affect the programme price of existing users?
• Is it possible to move a learner from an apprenticeship based programme to a qualification based programme?