FAQ
Frequently asked questions
- I have assessed and accepted all the evidence in a component with the status of referred – why is the activity still showing as “Evidence required”, rather than changing to "Accepted"?
- Does Aptem flag if an Employer is a levy payer, or not?
- How can I check if a learner has access to the new console view?
- I have an iPhone and I am unable to access my account via MFA (Multi Factor Authentication); What can I do?
- As an Admin how can I upload evidence of a learner's FS IA assessments to the learning plan?
- Which Account role is required in order to reschedule a review?
- Why am I unable to complete a Review's "Action Plan" in the Tutor Console?
- What data does the Last Contact Date field in the User Generic Report return?
- My review has not been signed by all 3 parties, but it has been archived – how can the remaining signatures be completed?
- Why isn’t the RPL Calculator showing despite the tracker being enabled?
- When trying to create users via the API, I am getting an "Invalid Case Owner information" error. Why?
- Why does the % completion for criteria on the learning plan and evidence tab not match?
- How long after a learner has officially completed their qualification do they keep their access to Aptem?
- Are the Learning Plan components (Actual/Expected) time related?
- What does a status of “lapsed” mean when shown against a workshop?
- There is a RAG status field on the new tutor console – where is the information gathered to populate this field?
- In Aptem Classic, what does the 'Off-The-Job Hours' report show?
- In the new tutor console, what does the 'Off-The-Job Hours' report show?
- A learner has uploaded a piece of evidence to replace a piece that was rejected by the Verifier (after it was approved by an Assessor). Why is the component still showing as awaiting verification?
- My learner has completed their Learning Plan but the expected progress is not 100%
- Why are my learners receiving overdue task notifications for their completed reviews?
- My learner has completed their learning plan – why is the expected % still not at 100%?
- Why is the component still not showing as complete?
- For learners, “documents need signing” appears on login, but no documents are showing as needing a signature.