Frequently asked questions

• I have assessed and accepted all the evidence in a component with the status of referred – why is the activity still showing as “Evidence required”, rather than changing to "Accepted"?
• Does Aptem flag if an Employer is a levy payer, or not?
• How can I check if a learner has access to the new console view?
• I have an iPhone and I am unable to access my account via MFA (Multi Factor Authentication); What can I do?
• As an Admin how can I upload evidence of a learner's FS IA assessments to the learning plan?
• Which Account role is required in order to reschedule a review?
• Why am I unable to complete a Review's "Action Plan" in the Tutor Console?
• What data does the Last Contact Date field in the User Generic Report return?
• My review has not been signed by all 3 parties, but it has been archived – how can the remaining signatures be completed?
• Why isn’t the RPL Calculator showing despite the tracker being enabled? 
• When trying to create users via the API, I am getting an "Invalid Case Owner information" error. Why?
• Why does the % completion for criteria on the learning plan and evidence tab not match?
• How long after a learner has officially completed their qualification do they keep their access to Aptem?
• Are the Learning Plan components (Actual/Expected) time related?
• What does a status of “lapsed” mean when shown against a workshop?
• There is a RAG status field on the new tutor console – where is the information gathered to populate this field?
• In Aptem Classic, what does the 'Off-The-Job Hours' report show? 
• In the new tutor console, what does the 'Off-The-Job Hours' report show?
• A learner has uploaded a piece of evidence to replace a piece that was rejected by the Verifier (after it was approved by an Assessor). Why is the component still showing as awaiting verification?
• My learner has completed their Learning Plan but the expected progress is not 100%
• Why are my learners receiving overdue task notifications for their completed reviews?
• My learner has completed their learning plan – why is the expected % still not at 100%?
• Why is the component still not showing as complete?
• For learners, “documents need signing” appears on login, but no documents are showing as needing a signature.