FAQ

• Qualification delivery postcode is being pulled through from the Organisation, not the ILR template. Is this correct?
• A learner on a programme has a blank ILR. Why?
• An error message appears when trying to start a review, why is this?
• Are Minimum OTJ Hours based on Planned End Date or Actual End date? What happens if the Actual End date is entered afterwards, and differs from the original Planned End date?
• As an Admin, when attempting to edit and save changes made to the Extended ILR, the page will scroll up, why is this?
• Does the Aptem Registration Email or the Password Reset Email expire after a period of time?

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User Management

• Creating an Administrator Account (Classic)
• List of Administrator Roles
• Create a Learner account (Classic)
• Import a list of people to create Learner accounts
• Edit a Learner's Profile (Classic)
• Create a Referrer user (Classic)

See all 7 articles

Support

• Setting up the Help and Support information
• Signing in to the Aptem Help Centre
• Submitting a support ticket
• Priority Level Guidelines
• Tracking and updating your support tickets

Enrolling learners onto a programme

• Single learner enrolment
• Group learner enrolment
• CSV import
• Stopping a program and applying a new programme
• Editing programme details

Sub-programmes

• Introduction to sub-programmes
• Creating a sub-programme

Organisations

• Organisations Overview
• Creating an Organisation
• How to bulk import organisations*
• The Organisation Profile
• Search for an Organisation 
• Edit organisation details

See all 14 articles

Manage Tenant Settings

• Creating markers for a tenant

Resource Centre

• Resource Centre - Overview

Process Automation

• RPL calculator (classic)
• Additional learning support
• Change of programme
• Change of learner address
• Change of learner name
• Break in learning

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Reviews

• Conditionally show and hide questions
• Setting fields as optional/required within a custom section of a review
• Add address fields to a custom section of a review
• Add an email validated text field to a custom section of a review
• Add a phone number validated text field to a custom section of a review
• Add subheadings to a custom section of a review

Groups

• Groups overview
• Creating a Group Structure
• Adding a learner to one or more groups
• Adding an administrator to one or more groups
• Adding a tutor to one or more groups
• Adding an employer user to one or more groups

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Registration & Certification

• Improvements to Registration & Certification

Programme Builder

• Onboarding Templates
• Configuring your text step onboarding wizard
• Onboarding Template 3
• Onboarding Template 2
• Onboarding Template 1
• Add a ‘delivery type’ to a delivery programme

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Trackers

• Configuring the DWP Restart milestone tracker