FAQ
- Qualification delivery postcode is being pulled through from the Organisation, not the ILR template. Is this correct?
- A Learner has completed a Digital Learning Component, but the asset report has not been generated, why?
- A learner has uploaded a document in error and wants it deleted. How can this be done?
- A Learner is showing to have been enrolled onto multiple programmes in the OData feed, although on the User profile, I can only see one additional programme. Where are these other programmes being pulled from?
- A learner on a programme has a blank ILR. Why?
- A recording of the Zoom session has not been uploaded to the Workshop Component; why is this?
User Management
- Creating an Administrator Account (Classic)
- List of Administrator Roles
- Create a Learner account (Classic)
- Import a list of people to create Learner accounts
- Edit a Learner's Profile (Classic)
- Create a Referrer user (Classic)
Support
Enrolling learners onto a programme
Sub-programmes
Reporting
Organisations
- Organisations Overview
- Creating an Organisation
- How to bulk import organisations*
- The Organisation Profile
- Search for an Organisation
- Edit organisation details
Manage Tenant Settings
- Manage visibility of the RAG Status card
- Setting up the EPAPro Integration
- Edit your EPAPro integration settings
- View EPAPro integration errors
- Setting up the Calendar Integration
- Creating markers for a tenant
Process Automation
- Introduction to Automated Processes (Trackers)
- Change of learner name
- Change of learner address
- Change of contact details
- Change of working conditions
- Change of programme
Reviews
- Conditionally show and hide questions
- Setting fields as optional/required within a custom section of a review
- Add address fields to a custom section of a review
- Add an email validated text field to a custom section of a review
- Add a phone number validated text field to a custom section of a review
- Add subheadings to a custom section of a review
Groups
- Groups overview
- Creating a Group Structure
- Adding a learner to one or more groups
- Adding an administrator to one or more groups
- Adding a tutor to one or more groups
- Adding an employer user to one or more groups
Registration & Certification
ILR Management
Programme Builder
- Onboarding Templates
- Configuring your text step onboarding wizard
- Onboarding Template 3
- Onboarding Template 2
- Onboarding Template 1
- Add a ‘delivery type’ to a delivery programme