FAQ
- Qualification delivery postcode is being pulled through from the Organisation, not the ILR template. Is this correct?
- A Learner is showing to have been enrolled onto multiple programmes in the OData feed, although on the User profile, I can only see one additional programme. Where are these other programmes being pulled from?
- A learner on a programme has a blank ILR. Why?
- An error message appears when trying to start a review, why is this?
- Are Minimum OTJ Hours based on Planned End Date or Actual End date? What happens if the Actual End date is entered afterwards, and differs from the original Planned End date?
- As an Admin, when attempting to edit and save changes made to the Extended ILR, the page will scroll up, why is this?
User Management
- Creating an Administrator Account (Classic)
- List of Administrator Roles
- Create a Learner account (Classic)
- Import a list of people to create Learner accounts
- Edit a Learner's Profile (Classic)
- Create a Referrer user (Classic)
Support
Enrolling learners onto a programme
Sub-programmes
Organisations
- Organisations Overview
- Creating an Organisation
- How to bulk import organisations*
- The Organisation Profile
- Search for an Organisation
- Edit organisation details
Manage Tenant Settings
Resource Centre
Process Automation
- Introduction to Automated Processes (Trackers)
- Change of learner name
- Change of learner address
- Change of contact details
- Change of working conditions
- Change of programme
Reviews
- Conditionally show and hide questions
- Setting fields as optional/required within a custom section of a review
- Add address fields to a custom section of a review
- Add an email validated text field to a custom section of a review
- Add a phone number validated text field to a custom section of a review
- Add subheadings to a custom section of a review
Groups
- Groups overview
- Creating a Group Structure
- Adding a learner to one or more groups
- Adding an administrator to one or more groups
- Adding a tutor to one or more groups
- Adding an employer user to one or more groups
Registration & Certification
ILR Management
Programme Builder
- Onboarding Templates
- Configuring your text step onboarding wizard
- Onboarding Template 3
- Onboarding Template 2
- Onboarding Template 1
- Add a ‘delivery type’ to a delivery programme