Aptem Policies
Manage your account
System emails
- Aptem system email notifications behaviour
- FAQ: Which email address does Aptem use to send invitation emails?
- FAQ: When should Admins and Employers receive Aptem notifications via email?
- FAQ: Does Aptem send emails to accounts with the ‘Cancelled’ status?
- FAQ: Where overdue notifications are enabled for a tenant, are they classed as "Essential Emails"?
- FAQ: Does the Aptem Registration Email or the Password Reset Email expire after a period of time?
Notifications
- FAQ: Do learners receive notification emails when their work has been marked and there is feedback for them?
- Aptem built-in notifications behaviour
- FAQ: Do Managers and/or Mentors receive notifications to sign Compliance Documents and Reviews?
- FAQ: Regarding messaging in Console, can a new case owner see system notifications for a learner for the period during a previous case owner?
- FAQ: A learner's previous coach/tutor are still receiving notifications when the learner submits evidence. Why?
Compliance
- FAQ - The Training plan shows that it still requires the employer's signature, even though the employer has already signed it. Why is this happening, and how can it be fixed?
- FAQ: Why is the "Estimated End Date" blank for English & Maths qualifications in the UVAC Training Plan?
- FAQ: I've uploaded a signed version of the compliance document, but there's also a system-generated document and this is causing problems with viewing the Learning Plan. How can I fix this?
- FAQ: Is it possible to download compliance documents in bulk for a learner?
- FAQ: How do we populate the section 'Assessment that [Insert company name] will deliver (Including Progress Reviews)' on the Written Agreement?
- FAQ: Why is the incorrect Apprenticeship Start Date in the Training Plan being displayed after updating a Learner's Start Date?
FAQ
- FAQ: Are there any special recommendations for using Aptem on a shared device?
- FAQ: How long does Aptem hold data on learners' Learning plans?
- FAQ: How often is LARS data updated in Aptem?
- FAQ: How can we ensure that user signatures cannot be altered and are non-refutable?
- FAQ: Does Aptem automatically log out my account?
- FAQ: Does Aptem store data that is recorded from an editable PDF?
Standard Integrations
Using our APIs
- FAQ: What method does Aptem use to transfer data to/from third party APIs?
- FAQ: I'm receiving an "401 Unauthorized Error" response from live Aptem APIs. Why?
- FAQ: An API call has unexpectedly updated Learner information, why is this?
- FAQ: How are Aptem API Keys generated and issued?
- FAQ: If a user tries to access Aptem via an API call while the system is down for maintenance, how does the system respond?
- Integrating with Aptem's third-party APIs
Accessing OData
- FAQ: How can we differentiate between cases where the RAG rating was not completed in a Review and where it was not enabled for a Review via OData?
- FAQ: What are the fields used in OData to retrieve information on usage?
- Getting data from OData collections in Excel and PowerBI
- FAQ: How do I report on hours uploaded to a specific learning plan component?
- FAQ: In OData, how do I see the sub-programmes we have as well as the learners linked?
- FAQ: How is the AgeAtStart field calculated?
Authentication
- FAQ: When using SSO, will there be any issues if the Learner’s username is changed? What value does Aptem pass for SSO?
- FAQ: Our organisation has SAML enabled, but a User is receiving a "username or password not recognised" message when attempting to log into Aptem, why?
- FAQ: I have an iPhone and I am unable to access my account via MFA (Multi Factor Authentication); What can I do?
- Implementing Single Sign On (SSO)
- Multi-factor authentication
- Reset Multi-Factor Authentication for a user
Miscellaneous
- Manage compliance documents
- Learning Plan Activities card update
- Duration of Practical Period formula
- Apply MFA requirements to specific employers and their related accounts
- Single Sign On for users
- Improvements to the existing ESFA commitment statement