Welcome to the Aptem Help Centre

Search

Articles in this section

FAQ: One of our learners accidentally selected the wrong option during onboarding and is unable to change their answer as it appears greyed out. How can we resolve this?
FAQ: Information from the "About You" onboarding wizard step is being pulled through from a learner’s previous onboarding to their current onboarding. Why is this, and how can they make amendments?
FAQ: I'm encountering an "Oops" error at the end of onboarding. Why is this happening?
FAQ: If a learner’s programme is changed during their onboarding, will the onboarding data be brought over to the new programme?
FAQ: How can I set the "Next of Kin" questions to be mandatory?
FAQ: Where are exemption documents uploaded during the Functional Skills step of the onboarding process stored on the Learner's profile in Aptem Console?
FAQ: Why do I see the "Learner has not opted to share data" error message when using the 'Get PLR' option during Onboarding?
FAQ: When using the Tutor Console, I am unable to amend details in a Learner's Onboarding Wizard, why is this?
FAQ: Will updating the skills scan on the Onboarding Wizard apply to learners already enrolled on the programme?
FAQ: Why am I unable to upload and save documents to the Documents Step of the Onboarding Wizard?

FAQ: Why am I unable to upload and save documents to the Documents Step of the Onboarding Wizard?

Rashad German

06 December 2023 12:23
Updated

This is due to the Custom Questionnaire configuration.

If this step is enabled, but there aren't any questions configured, you will not be able to upload documents to the Onboarding Wizard. Please disable this step or add Custom questions to allow you to add documents to the Onboarding Wizard.

Welcome to the Aptem Help Centre

Search

Articles in this section

Related articles