This is intended system behaviour. The following image shows the default learner view:
When the learner clicks on the Cognassist Registration step in the Onboarding, the learner is automatically registered to Cognassist in the background, if the Email, Birthday and Postal Code are already entered in the system for this learner.
In the Programme builder -> Onboarding token, you can add a meaningful message to show if the registration is complete or Incomplete (as shown below). This message will then appear for the learner in the Onboarding step, once the registration process completes in the background, depending on whether it was successful or not.
Once registered, the Tutor must open the Learner’s Profile (Console or Classic) and click 'Send Invitation' to start the assessment (as shown in below screenshot). The link for the assessment will be sent to the learner's email.
For more information, please see the Cognassist Registration during Onboarding section in our help centre guide: Integrating with Cognassist.