In Classic
This will happen if the learner’s case owner has been changed in Classic as the owner of all the components associated with the assigned delivery programme are moved to the new case owner, however if there are any sub-programme components, then the case owner for these will not be automatically changed to the new case owner.
In order to resolve this, the case owner for the components linked to sub-programmes will have to be updated manually.
In Console
If the learner's case owner is changed in Console, the same thing will happen with the components associated with the assigned delivery programme, however the user will be advised of the presence of sub-programme components and will be asked if they would like to assign the learner's sub-programmes to the new case owner also.
To avoid this issue, we would suggest using Aptem Console to change case owners, where possible.