FAQ: When Importing Learners using a CSV file, I get an 'Ambiguous Case Owner' Error Message.

This error message means that Aptem cannot identify which Case Owner account the Learner should be assigned to. This is usually because the Case Owner specified in the file has multiple Aptem accounts.

To resolve this, please ensure that you have removed or amended one of the accounts so there are no longer duplicates for this User.

 

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