Articles in this section
- Qualification delivery postcode is being pulled through from the Organisation, not the ILR template. Is this correct?
- A Learner has completed a Digital Learning Component, but the asset report has not been generated, why?
- A learner has uploaded a document in error and wants it deleted. How can this be done?
- A Learner is showing to have been enrolled onto multiple programmes in the OData feed, although on the User profile, I can only see one additional programme. Where are these other programmes being pulled from?
- A learner on a programme has a blank ILR. Why?
- A recording of the Zoom session has not been uploaded to the Workshop Component; why is this?
- An Assignment Task has evidence accepted, and the module has been set to tutor decides. But the “Complete” button is not available for the learner. Why is this?
- An error message appears when trying to start a review, why is this?
- Answers are going missing when we transfer apprentices from the eligibility programme to the delivery programme. Why?
- Are Minimum OTJ Hours based on Planned End Date or Actual End date? What happens if the Actual End date is entered afterwards, and differs from the original Planned End date?
If a Manager is unable to view a learner, it is likely that they do not have the 'Employer – View in all Assigned Group(s)’ role assigned.