FAQ: Why can't a Manager view learners that are linked to them?

Articles in this section

• FAQ - Does every account transition to 'Expired' once the subscription ends, regardless of its subscription status?
• FAQ: When attempting to edit a user profile in Aptem Classic, the page freezes and does not save changes. Why is this happening?
• FAQ: Is it possible to import learners and include their SSO/Authentication Type?
• FAQ: Why am I unable to see an employer in the Manager dropdown of the employer organisation in the learner profile?
• FAQ: How can I get a list of users who are due to expire, and what steps can I take to prevent their expiration?
• FAQ - Why can’t we archive the accounts of some learners that have completed their apprenticeship? An error has appeared "This user is included in ILR batch file and can't be archived. If you wish to proceed, please mark the ILR as unfunded."
• FAQ: For Reviews and Compliance documents, what is the difference in permissions and functionality between the manager and an employer user with the "Employer – View All in Assigned Group(s)" permission?
• FAQ: Why has my account been locked when trying to sign into Aptem and how do I unlock it?
• FAQ: Why does the number of active users in the Users Overview tile (Classic) not match the number of active users within the Users tile (Classic)?
• FAQ: A Learner has been put onto a delivery programme but has not signed compliance documents. We want to stop access to Aptem but let him continue later in a few months. What should we do?