If a message stating that an ‘unexpected result has occurred’ appears when you try to generate a PLR for a Learner, this may be due to brackets ( ) being used around a Learner’s name, such as their middle name. This can result in the system being unable to locate the Learner in question. 

Please check the Learner’s name and either remove the brackets, or remove the Learner’s middle name, and then attempt to generate the PLR again. This should then resolve the issue.