FAQ: When I click "synchronize" in the Learning Plan (in Aptem console), the page does not display a list of all the learners I expect to see. Why?
The list of learners will be limited to those learners whom the Admin is allowed to see. It could be that you do not have permission to view the group(s) that the 'missing' learners are aligned to.
To address this issue, the Admin must have access to view all the required groups to which the learners are associated with.