FAQ: Why are users getting email messages when I have set them up at the programme level to not receive them?

The email notification settings can be set on a programme level and at a user level. Before sending an email the system checks only the user-level settings.

Every time a learner gets enrolled (or re-enrolled as a result of a programme modification) on a programme, their personal settings get overridden with the setting from their programme.

Administrators, employers and referrers inherit this setting from the account programme, and their personal settings get overridden every time the account programme is modified.

All users can change their personal email settings.  To do this, they need to click on their Name or Initials in the top-right corner of the screen and choose “Settings”. Under Account Settings, they can use the Notifications menu item and set their email notification preferences.

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These settings do not impact "system" notifications, such as invitation, activation, forgotten password emails etc.

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