FAQ: Why am I getting an error when a learner accesses the CV step when onboarding?

Articles in this section

• FAQ: One of our learners accidentally selected the wrong option during onboarding and is unable to change their answer as it appears greyed out. How can we resolve this?
• FAQ: Information from the "About You" onboarding wizard step is being pulled through from a learner’s previous onboarding to their current onboarding. Why is this, and how can they make amendments?
• FAQ: I'm encountering an "Oops" error at the end of onboarding. Why is this happening?
• FAQ: If a learner’s programme is changed during their onboarding, will the onboarding data be brought over to the new programme?
• FAQ: How can I set the "Next of Kin" questions to be mandatory?
• FAQ: Where are exemption documents uploaded during the Functional Skills step of the onboarding process stored on the Learner's profile in Aptem Console?
• FAQ: Why do I see the "Learner has not opted to share data" error message when using the 'Get PLR' option during Onboarding?
• FAQ: When using the Tutor Console, I am unable to amend details in a Learner's Onboarding Wizard, why is this?
• FAQ: Will updating the skills scan on the Onboarding Wizard apply to learners already enrolled on the programme? 
• FAQ: Why am I unable to upload and save documents to the Documents Step of the Onboarding Wizard?