FAQ: I want to change my learner's programme status to "On A Break" or ‘Withdrawn’ but these status are not available in the programme status dropdown. Why?

Articles in this section

• FAQ: I am unable to assign a tracker to an admin. Why is this?
• FAQ: I used a "Completion of the Programme" tracker to move the learner to 'Entered EPA' status. Now when I try to use the tracker again to close the aims and change the programme status, I get informed "The option cannot be selected". Why?
• FAQ: When creating a Change of Employer tracker, why are we seeing the error message "Last ACT ‘Date To’ value is going to be populated with value greater than ‘Date From’"?
• FAQ: How is the Last Recorded Learning date in the Withdrawal tracker calculated?
• FAQ: Why am I receiving an Error message when trying to apply a Withdrawn Learner back to their Programme?
• FAQ: How can I upload evidence to a closed tracker?
• FAQ: How do we report on the 'expected return date' in the Break in learning tracker?
• FAQ: I have created a 'Break in Learning' tracker for the learner using the process automation tracker, but I do not have the 'Return to Learning' option. Why is this?
• FAQ: When you have the option to upload a document to the Additional Learning support tracker, does it become visible to the learner?
• FAQ: Why am I allowed to create duplicate "Return to Learning" and "Withdrawal from Learning" trackers for learners?