FAQ: I have tried to upload a new signature mandate but Aptem will not save/retain the mandate. 

For any Admins who have a signature mandate set up, this will always populate automatically as an additional attachment on any Learner’s compliance documents, which they have signed:

mandate.png

If the signature mandate is not appearing, please check if the Learner has applied their own signature on the compliance document. If not, the mandate will not be visible, even though it is available. The new mandate will be visible once the Learner has signed the compliance document.

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