Please confirm whether the ILR token has been enabled; you can do this by navigating to the relevant programme on the Programmes Tile and editing it.
The ILR template should be enabled and configured with the correct information.
If it is not showing as enabled, please enable it.
If Learners are enrolled on to a programme, but the ILR template has not been enabled/configured, the ILR information and aims will need to be manually added to all Learners on this programme. The ILR will not populate if it has not been enabled, and Learners have been enrolled on to the Programme.