Severity

Description

1 'Critical'

System is entirely down or there is a major malfunction resulting in the system being inoperable.
Users are unable to perform mission-critical functions resulting in the customer’s business not being able to operate as reasonably expected.

2 'Severe'

Severe loss of functionality and/or usability, resulting in a high number of users being unable to perform their normal functions with no reasonable workaround available.

3 'Major'

Serious or significant impact on an individual’s or small number of users’ ability to perform their normal functions.

4 'Standard'

Moderate or minor loss of functionality with users still being able to operate without significant impact.
How-to questions including issues related to one or multiple modules.