There are a number of reasons why this can happen.
It maybe that changes have been made to to the Commitment Statement template. If so, the easiest way to resolve this issue is to click on the ‘Update’ option to make sure any changes that have been made to the Commitment Statement template are pulled through to the individual document.
If this does not work, and there are blank sections in the Learner’s Commitment Statement, this could be the result of the template missing the information at the time that the learner's document was created. Templates specified at the programme level only apply the first time the document is created, so if the information was missing, and then the document was created, you will see blank sections in the created document.
In this situation, you will need to firstly ensure that information is added to the template, so that new learners on the programme have this information available. This information will then need to be added manually to any Commitment Statement that this has affected. Please use the update option, and copy and paste the relevant data into the correct fields.