If a Learner is seeing a “documents need signing” message appear when they login, but there are no documents showing as needing a signature, this can be caused by two main factors.
1) The Commitment Statement may have been changed since the learner signed the document.
2) The Apprenticeship Agreement templates may have been changed since the learner signed the document.
If either of these situations have occurred, then the issue can be resolved by undertaking either of the following two options
1) Create a new document for the learner in the compliance document section of their profile. The learner will then be prompted to sign this document.
This option is best used if the provider believes that changes are significant enough to need new signatures.
2) An administrator with the QA Verifier role can select the learner’s compliance documents and review the previous documents. If they have been signed, the QA Verifier can accept these documents, which will resolve the issue.
If neither of these situations have occurred, then it is possible that one or more documents from the learner's onboarding remains unsigned.
In this situation, please ask the learner to go back through their onboarding and ensure all their documents have been signed at the end of the onboarding process.