FAQ: Can learners be cancelled or archived in bulk?

In the user interface (UI), it is not possible to update the subscription status for multiple learners at once; each learner must be updated individually.

However, this can be achieved programmatically using the unsubscribeUser API method under the User endpoints (REST API Endpoints ), for more information please see this article and Aptem's API Documentation - Unsubscribe User

The unsubscribeUser API method allows you to cancel a learner’s subscription by setting their subscription status to "Cancel." By iterating over a list of learner IDs and making API calls, you can unsubscribe multiple learners in bulk. The unsubscribeUser API method is applicable for learners with 'Prospect,' 'Invited,' or 'Full User' subscription statuses, but it does not apply to learners with 'Expired' or 'Archived' statuses.

Please note that there is no API method available to "Archive" a learner; this action must be performed individually via the UI.

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