FAQ - Does every account transition to 'Expired' once the subscription ends, regardless of its subscription status?

Only accounts with subscription statuses of FullUser or Cancelled will transition to "Expired" when their subscriptions end. Accounts with other subscription statuses will not transition to "Expired."

Further details: 

  • User accounts with a subscription status of 'FullUser' or 'Cancelled' will transition to "Expired" once their subscription ends.
  • User accounts with a subscription status of 'Archived' will not transition to "Expired" after their subscription ends. Instead, they will retain the status of "Archived."
  • User accounts with a subscription status of 'Invited' or 'Prospect' will not expire, as these users do not have a subscription end date until they activate their account (example provided below). As a result, their accounts will not transition to "Expired." 

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