FAQ: Why is the ULN field within the PLR step of the review not automatically populated with the retrieved ULN when using the 'Get PLR' functionality in Console?

When the 'Get PLR' button is clicked within the PLR step of the review, the system retrieves the learner's ULN. However, upon returning to the review page, the ULN field does not automatically update with the retrieved ULN. Instead, a manual page refresh is required to display the fetched ULN. This behaviour is intentional.

The default ULN remains visible until a manual page refresh is performed:

image-20240911-082331.png

 

Manually refresh the page to populate the ULN field with the retrieved ULN:

image-20240911-082407.png

 

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