Overview
The virtual assistant is an AI tool designed to support learners during their apprenticeship journey. It offers real-time support and guidance to learners by answering questions and providing guidance related to their apprenticeship standards and tasks.
The virtual assistant is designed to enhance the learning experience by:
- Providing on-demand support.
- Offering situational guidance.
- Improving understanding of apprenticeship standards.
- Increasing efficiency by reducing time spent searching for information or waiting for feedback.
This ensures learners have access to the help they need at any time, enhancing their ability to understand and apply apprenticeship standards in real-world scenarios.
How It Works
- Immediate assistance: Provides instant answers to frequently asked questions about the apprenticeship standard, helping learners understand their coursework and apply knowledge in workplace situations.
- Situational guidance: Offers tailored advice to learners facing specific challenges during tasks or learning activities, helping them overcome obstacles efficiently.
- Knowledge enhancement: Delivers clear explanations to help learners better understand the knowledge, skills, and behaviours (KSBs) required.
- User interaction: Learners interact with the assistant through our system, receiving instant responses to their queries, thereby reducing the need to wait for tutor availability.
- Continuous improvement: Feedback from users will be used to iterate and improve the assistant, ensuring it meets the evolving needs of learners.
Value to Customers
For learners
- 24/7 availability: Learners can access support anytime which helps prevent delays in their progress.
- Enhanced learning experience: Immediate support and clear explanations improve learners’ understanding and application of KSBs.
- Empowerment: Enables learners to take ownership of their learning and overcome challenges independently.
For tutors
- Efficiency: Reduces the need for tutors to handle routine queries, allowing them to focus on personalised, high-value interactions with learners.
- Time Management: Tutors can allocate their time more effectively, enhancing the quality of their support.
Enabling the virtual assistant
Administrators with the 'Manage Tenant Settings’ permission can enable the Virtual Assistant for their tenant - for all programmes, or for specific programmes. The Virtual Assistant is part of the Enterprise packaging tier.