This issue may arise if the user has inadvertently completed the Onboarding wizard once again.
There are two options that can be taken to resolve the issue.
Option 1: Tracker Closure
- Access the Classic interface on the learner's profile.
- Create a Compliance tracker against the compliance documents that were erroneously raised.
- Set the tracker status to closed.
- Make sure 'Mark As Rejected' box is unticked.
- Provide a reason for closure, indicating that the documents were raised in error.
Option 2: Document Signature
- The employer can sign the documents in question to remove them from the system.
By following either of these options, the erroneous prompts for document signatures should cease.