FAQ: Why are sub-programmes disappearing from a learner's account?

This issue may occur when updating learner data using the UpdateUser API method.

In the current implementation of the UpdateUser API method, sub-programmes will become detached if the below programme-related fields are updated or passed in the API call:

  • "programmeId"
  • "programmeStartDate"
  • "programmeEndDate"

The solution to address this concern is either to manually reattach the sub-programmes through the interface or to avoid using the UpdateUser API method for making changes to programme fields for learners already associated with sub- programmes.

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