FAQ: Our organisation has SAML enabled, but a User is receiving a "username or password not recognised" message when attempting to log into Aptem, why?
This error message occurs when SAML Unique ID field is left blank:
Please ensure that the SAML Unique ID field located within the Learner details section is accurately populated and matches precisely with the corresponding email address within their designated SAML Identity Provider. This is crucial to guaranteeing a seamless authentication process.