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FAQ: An Employer is receiving a "username or password not recognised" message when attempting to log into Aptem and reset their password, why is this?

Rashad German

21 March 2024 19:54

Employers can sometimes be linked to multiple Training organisations, and therefore have different login details for each Aptem platform they have access to:

select tenant.png

Please ensure the Employer is entering the correct details for the correct organisation. Please also note, the password reset email will only be sent if the correct username/email address is input.

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