FAQ: An Employer is receiving a "username or password not recognised" message when attempting to log into Aptem and reset their password, why is this?
Employers can sometimes be linked to multiple Training organisations, and therefore have different login details for each Aptem platform they have access to:
Please ensure the Employer is entering the correct details for the correct organisation. Please also note, the password reset email will only be sent if the correct username/email address is input.