Users may encounter an "Oops" error (as depicted in the screenshot below) at the end of their onboarding.
If the ILR token for the current programme is turned off, but the ILR compliance document is enabled for the programme, this problem arises because learners haven't completed ILR/Extended ILR during onboarding. As a result, no information is populated in these sections when the ILR document is generated at the end of onboarding, leading to the issue.
To fix the issue, please change the compliance document template from ILR Onboarding to None and None as shown below:
Alternatively, you can select the option to not generate a compliance doc at the end of onboarding by checking the following checkbox: