FAQ: Why has my account been locked when trying to sign into Aptem and how do I unlock it?

If repeated login attempts on Aptem have triggered an account to be locked, you may see an error message like the one below:

lock.png

If you receive this message, then your account has been put into a safeguarded state to protect it from potential threats. To regain access to the account, you will need to reset your password.

You can look to reset your password by following the advice in this article: FAQ: How do Aptem users reset forgotten passwords?

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