FAQ: Why does the number of active users in the Users Overview tile (Classic) not match the number of active users within the Users tile (Classic)?

The active users shown within the Users Overview tile (Classic) will include users where the subscription expiry date has not been reached yet. This will still count cancelled and archived users.

When filtering for users that have their status as active within the Users tile, this does not take the account expiry date into account and will only show users that have a status as active regardless of the account expiry.

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